Refund Overview
At Resident.club, we strive to provide reliable community-management services. We understand that circumstances may change, and we have developed a fair refund policy to accommodate our customers' needs.
Refund Eligibility Periods
Free Trial Period
No software subscription charges during the agreed 30-day trial, starting at activation. There is no automatic paid conversion. Any equipment, installation or other separately quoted services must be agreed before work begins.
Monthly Subscription
7-day refund window from the billing date for monthly subscribers.
Annual Subscription
30-day refund window from the billing date for annual subscribers.
Setup Services
48-hour cancellation period for on-site installation services.
Eligible Refund Scenarios
- Technical issues preventing normal platform operation
- Failure to deliver promised features after payment
- Billing errors or duplicate charges
- Cancellation within the eligible refund period
- Unsatisfactory installation or setup services
Non-Refundable Items
- Hardware costs (servers, cameras, equipment)
- Third-party software licenses
- Completed installation services
- Training and consultation fees
- Custom development work
- Services used beyond refund period
- Subscription renewals (unless cancelled in time)
- Processing fees and taxes
Refund Process
- 01
Submit Request
Email refunds@resident.club with your account details and reason for refund.
- 02
Review Process
Our team will review your request within 2-3 business days.
- 03
Approval & Processing
Approved refunds are processed within 7-10 business days.
Contact for Refunds
To request a refund or get assistance with billing issues:
refunds@resident.club+91 080 4210 3876