Submit a Request
In the Resident app, open Profile, choose Request account deletion under Privacy & device, and follow the direct link to this page. Then email privacy@resident.club from the email address linked to your account. If your account uses only a mobile number, include that number and your community name so we can locate the correct account.
privacy@resident.clubWhat Happens Next
- 01
Verify the account
We may ask for limited information to confirm that the request comes from the account holder. Do not send passwords, one-time codes or biometric images.
- 02
Review connected records
We identify the Resident Club account and its resident, community, visitor, document, notification and consent records.
- 03
Delete or anonymise
We delete or anonymise associated information that is not required for an active security, fraud-prevention, accounting, legal or regulatory obligation.
- 04
Confirm timing and completion
After verification, we tell you the expected completion time. We reply through the verified contact channel when the request is complete or explain any limited information that must be retained and why.
Information Covered
- Resident Club account and authentication sessions
- Profile, contact and device-registration information
- Home and community relationships where deletion is permitted
- Optional biometric consent and templates
- User-created content and uploaded documents where deletion is permitted
- Analytics identifiers linked to the account where technically available
Guard and Managed Accounts
Guard accounts and community-managed roles are provisioned by an employer or community administrator. Ask that administrator to remove your operational access, or contact privacy@resident.club if you also want us to review deletion of personal information associated with the account.