Refund Policy
Fair and transparent refund policy for Resident.club services
Refund Overview
At Resident.club, we strive to provide exceptional AI-powered security services. We understand that circumstances may change, and we have developed a fair refund policy to accommodate our customers' needs.
All refund requests are processed within 7-10 business days after approval.
Refund Eligibility Periods
Free Trial Period
No charges during the 30-day free trial. Cancel anytime without fees.
Monthly Subscription
7-day refund window from the billing date for monthly subscribers.
Annual Subscription
30-day refund window from the billing date for annual subscribers.
Setup Services
48-hour cancellation period for on-site installation services.
Eligible Refund Scenarios
Technical issues preventing normal platform operation
Failure to deliver promised features after payment
Billing errors or duplicate charges
Cancellation within the eligible refund period
Unsatisfactory installation or setup services
Non-Refundable Items
The following are not eligible for refunds:
- • Hardware costs (servers, cameras, equipment)
- • Third-party software licenses
- • Completed installation services
- • Training and consultation fees
- • Custom development work
- • Services used beyond refund period
- • Subscription renewals (unless cancelled in time)
- • Processing fees and taxes
Refund Process
Step 1: Submit Request
Email refunds@resident.club with your account details and reason for refund.
Step 2: Review Process
Our team will review your request within 2-3 business days.
Step 3: Approval & Processing
Approved refunds are processed within 7-10 business days.
Contact for Refunds
To request a refund or get assistance with billing issues:
refunds@resident.club
+91 080 4210 3876